Three levels
| Level | Where | Used when |
|---|---|---|
| This lesson | Mark attendance › Charge: Default, Custom or Exact | Always, if set |
| This student | Student form › Overrides for this student › No-show charge override | No lesson value |
| Your account | Settings › Billing defaults › No-show penalty | Neither of the above |
The default is a slider from 0% to 100% in steps of 10%. Exact charges a fixed No-show fee instead of a percentage.
Example
A per-lesson rate of 300,000 VND and a 50% penalty bill 150,000 VND for an unexcused no-show. An excused absence, marked Don't charge, bills nothing.
The invoice is built from attendance (completed / excused / unexcused, with a no-show fee). The fee shows as its own line, so parents can see why.
Common questions
Can I waive the fee for one family?
Yes. Set that student's No-show charge override to a lower value, or choose Don't charge when you mark the absence.
What should my no-show policy say?
Most tutors charge in full for a no-show with no message and nothing with a day's notice. The no-show fee guide and the cancellation policy template have wording.
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